Privacy Policy

This privacy policy explains how Uncana Health, LLC (“Uncana Health”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, www.uncanahealth.com (the “Website”), or use our mental health services (the “Services”). This privacy policy also describes your rights and choices regarding your personal information. By accessing or using the Website or the Services, you agree to this privacy policy. We may update this privacy policy from time to time, and will post the current version on the Website. We encourage you to review this privacy policy periodically to stay informed about how we handle your personal information.

Information We Collect

We may collect the following types of personal information from you when you use the Website or the Services:

Identifiers, such as your name, email address, phone number, postal address, date of birth, or social security number.
Protected health information, such as your medical history, diagnosis, treatment, medications, insurance information, or other health-related information that you provide to us or that we obtain from your health care providers or insurers.
Payment information, such as your credit card number, billing address, or bank account information, that you provide to us or that we obtain from our payment processors.
Internet or network activity information, such as your IP address, browser type, device type, operating system, referral source, pages visited, time spent, or other information that we collect through cookies, web beacons, or other tracking technologies.
Inferences, such as your preferences, interests, or behaviors, that we derive from the other types of information we collect.

We may also collect information from other sources, such as public records, social media platforms, marketing partners, or other third parties, and combine it with the information we collect from you.

How We Use Your Information

We may use your personal information for the following purposes:

To provide the Services, such as to create and manage your account, to communicate with you, to schedule and conduct appointments, to process payments, to verify your identity and eligibility, to provide customer support, or to respond to your inquiries or requests.
To improve the Services, such as to analyze and evaluate the usage, performance, and quality of the Services, to develop and test new features or functionalities, to conduct research and surveys, or to provide feedback and recommendations.
To market the Services, such as to send you newsletters, promotions, offers, or other information that may be of interest to you, to personalize your experience, to measure and improve the effectiveness of our marketing campaigns, or to comply with your preferences and opt-out requests.
To protect the Services, such as to detect, prevent, or investigate fraud, security breaches, or other illegal or unauthorized activities, to enforce our terms and conditions, to protect our rights, property, or safety, or to cooperate with law enforcement or regulatory authorities.
To comply with legal obligations, such as to respond to subpoenas, court orders, warrants, or other legal requests, to comply with applicable laws, regulations, or industry standards, to establish, exercise, or defend our legal rights, or to fulfill any other purpose for which you provide your consent.

How We Share Your Information

We may share your personal information with the following categories of recipients:

Service providers, such as health care providers, payment processors, hosting providers, cloud services providers, analytics providers, marketing providers, or other third parties that perform services on our behalf or assist us in providing the Services.
Business partners, such as insurers, employers, or other organizations that offer or sponsor our Services, or that we collaborate with to offer or promote our Services or their products or services.
Affiliates, such as our parent company, subsidiaries, or other entities that are under common control or ownership with us, or that we merge with or acquire in the future.
Legal authorities, such as law enforcement, courts, regulators, or other government agencies, when we are required or permitted by law to do so, or when we believe in good faith that it is necessary to comply with a legal obligation, to protect our rights, property, or safety, or to prevent or investigate fraud, security breaches, or other illegal or unauthorized activities.
Other parties, such as your consented or authorized representatives, your emergency contacts, your health care providers or insurers, or other third parties that you direct or authorize us to share your information with, or that are involved in your care or treatment.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. If you have any questions about the security of your personal information, please contact us at the address below.

How We Retain Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law. When we no longer need your personal information, we will delete or anonymize it, or securely dispose of it in accordance with our data retention policies and procedures.

How We Use Cookies and Other Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, or other tracking technologies to collect and store information about your use of the Website or the Services. Cookies are small text files that are placed on your computer or device by websites that you visit. Web beacons, pixels, or other tracking technologies are small images or code snippets that are embedded in web pages or emails. These technologies help us to recognize you, to remember your preferences, to customize your experience, to measure and analyze the traffic and performance of the Website or the Services, to deliver relevant advertising, or to prevent or detect fraud, security breaches, or other illegal or unauthorized activities. You can manage your cookie preferences through your browser settings, but if you disable or reject cookies, some features or functionalities of the Website or the Services may not work properly.

How We Respond to Do Not Track Signals

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to “do not track” signals, as there is no standard or consensus on how to interpret or implement them. However, you can opt out of interest-based advertising from some third-party providers by visiting www.aboutads.info/choices or www.networkadvertising.org/choices.

How We Handle Children’s Information

The Website and the Services are not intended for or directed to children under the age of 13, and we do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected or received personal information from a child under the age of 13 without parental consent, we will delete or destroy that information as soon as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at the address below.

How We Handle California Residents’ Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and other California laws. These rights include:

The right to know what personal information we collect, use, disclose, and sell about you, and the categories of sources, purposes, and third parties involved.
The right to access a copy of the specific personal information we have collected about you in the past 12 months, upon a verifiable request.
The right to delete the personal information we have collected from you, unless we need to retain it for certain legal, operational, or business purposes.
The right to opt out of the sale of your personal information to third parties, if applicable. We do not sell your personal information for money, but we may share it with our business partners in exchange for valuable consideration, such as advertising or marketing services. You can opt out of this sharing by clicking here: Do Not Sell My Personal Information
The right to non-discrimination for exercising your rights under the CCPA. We will not deny you the Services, charge you a different price, or provide you a lower quality of service, because you exercised your rights.

To exercise your rights under the CCPA, you can submit a request online, call us at 1-800-123-4567, or email us at privacy@uncanahealth.com. You can also designate an authorized agent to act on your behalf, by providing us a written authorization or a power of attorney. We will verify your identity or your agent’s authority before processing your request. We will respond to your request within 45 days, unless we need more time, in which case we will notify you. We will not charge you a fee for exercising your rights, unless your request is excessive, repetitive, or unfounded, in which case we may charge you a reasonable fee or refuse to act on your request.

In addition to the CCPA, California residents may also have the following rights under other California laws:

The right to opt out of receiving marketing emails, calls, or texts from us, by following the unsubscribe instructions in the email, calling us at 1-800-123-4567, or texting STOP to the number we texted you from.
The right to request a notice of the categories of personal information we share with third parties for their direct marketing purposes, and the names and addresses of those third parties, by emailing us at privacy@uncanahealth.com or writing to us at the address below.
The right to sue for damages or seek injunctive relief if your personal information is subject to a data breach caused by our violation of the duty